What payment methods can I use? - On our web shop you can safely pay with your credit card through World Pay. World Pay is the Bank of Scotland's safe online credit card payment solution. World Pay is a wholly-owned part of The Royal Bank of Scotland Group - the 5th largest banking group in the world.  www.worldpay.com
Credit cards accepted are: Visa, Master Card and Laser. WorldPay processes Visa and MasterCard payments using MasterCard SecureCode and Verified by Visa.

When is my credit card debited? - Your credit card is debited when you pay for your order in our web shop.

Can I pay with US dollars in the web shop? - In the web shop the customer can choose to show prices in € (Euros) or in $ (US Dollars) and the customer can also choose to pay in € (Euros) or in $ (US Dollars).

How will you treat my personal information that I enter on your web shop? - Your privacy is important to us and we at Ginity are committed to your privacy, you can read more about our privacy statement here.

How long does it take to process my order?- The processing of you order does not take long. As soon as the order is paid in full, we start processing and then packing you order. Normally an order ships within 2-3 business days. (Processing times for business cards are however longer because of the complex printing process and the required exchange of information, please see business card FAQ for details).

What if I change my mind and want to change my order once my order is placed? - Once an order is placed and paid for at our web shop, you can not make any changes. Therefore is it very important that you check so that you order is correct before you proceed to paying for your order. Look here view our return policy.

Can I return a purchased product? - In some cases you can return a purchased product, you can find more information here.  

What do I do if my item arrives damaged? - Please look here.

Will my order be taxed? - All orders shipped from Ginity are shipped excluding sales tax. More information here.

Can I view my previous transactions at your web shop? - Yes, by registering with us through our web shop, you can check your order status online and view your previous order history. You can also subscribe to our newsletter, change you password or make changes in your address book.

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